Total Quality Management - 587 Words

Chick-fil-A’s Total Quality Management Discussion Board Forum 1 Kelsey Nelson BUSI 601-B06 Accounting for Decision Making Dr. Self 19 January 2014 Chick-fil-A is part of the fast food industry and began distinguishing itself from its competitors through the use of Total Quality Management (TQM). TQM is a positive force which can help Chick-fil-A achieve its critical success factors (CSFs). In comparison to competitors, Chick-fil-A distinguishes itself through its Christian, corporate purpose, â€Å"To glorify god by being a faithful steward to all which is entrusted to us. To have a positive influence on all who come in contact with Chick-fil-A† (Chick-fil-A, 2014 (a)). Chick-fil-A is closed for business every Sunday to allow†¦show more content†¦Chick-fil-A shows its dedication to TQM by implementing quality beyond the food. The environment Chick-fil-A provides is family friendly as shown by Chick-fil-A’s providing crayons and Cheerios for free to its customers. This allows families to feed even the youngest of children and entertain children of all ages. Children can be entertained in the playground area and by coloring at the table so parents can relax and enjoy a meal. This returns to the quality of life that Chick-fil-A wants, not for its employees this time, but for its customers. This all goes to show how â€Å"Chick-fil-A exemplifi ed the ‘dare to be different’ principle† (Berry, 2000, p. 131). References Berry, L. L. (2000). Cultivating service brand equity. Journal of the Academy of Marketing Science, 28(1), 128-137. Retrieved from http://link.springer.com/article/10.1177/0092070300281012 Chick-fil-A. (2014). Our giving tradition. Retrieved from http://www.chick-fil-a.com/Company/Responsibility-Giving-Tradition Chick-fil-A. (2014). Why were closed on sundays. Retrieved from http://www.chick-fil-a.com/Company/Highlights-Sunday Dayton, L. (1999). Critical success factors in total quality management systems: A practitioner-based study of united states quality programs. (Doctoral dissertation, University of Sarasota)Retrieved from http://search.proquest.com.ezproxy.liberty.edu:2048/docview/304552688 Karuppusami, G., amp; Gandhinathan, R. (2006). Pareto analysis of critical success factorsShow MoreRelatedDefinition Of Total Quality Management750 Words   |  3 PagesQuality Glossary Definition: TQM A core definition of total quality management (TQM) describes a management approach to long–term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work. ________________________________________ Total Quality Management TQM, also known as total productive maintenance, describes a management approach to long-term success through customer satisfactionRead MoreDefine Total Quality Management1206 Words   |  5 PagesDefine Total Quality Management University of Phoenix Quality Management and Productivity MGT/449 May 6, 2006 Israr Hayath Total Quality Management Producing a quality product, whether a tangible item or a service, is the goal of all organizations, how this goal is achieved will be the challenge. Quality of the end product has been an obstacle in America for decades. In the post World War II era as production of products in America rose, the quality of those products diminished. 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Integrated system 9 5. Strategic Approach 10 6. Constant change 10 7. Strengthen leadership 10 8. Effectiveness in communication 11 Implementation of TQM 11 Executives’ responsibility:Read More Total Quality Management Essay437 Words   |  2 Pages Management Holmes, Rustin L. Confronting TQM Resisters Head-On - The Medical Laboratory Observer 1996, p. 1-4 Abstract nbsp;nbsp;nbsp;nbsp;nbsp;Total Quality Management involves employees working in teams toward a common goal to manage the organization. This is a spreading practice in the healthcare industry. However when first presented with this new method of management some people are often skeptical. Many have been working under one philosophy of management for so long that they mayRead MoreTotal Quality Management in Construction2760 Words   |  12 PagesTotal Quality Management In Construction The major new element in world market competition is quality. 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